Privacy Policy

Your privacy is important to us. So we’ve developed a Privacy Policy that covers how we collect, use, disclose, transfer, and store your information at Seamlessly.io. Please take a moment to familiarise yourself with our privacy practices and let us know if you have any questions.

INTRODUCTION

Seamlessly.io (we, us, our) complies with the New Zealand Privacy Act 2020 (the Act) when dealing with personal information. Personal information is information about an identifiable individual (a natural person).

This policy sets out how we will collect, use, disclose and protect your personal information.

This policy does not limit or exclude any of your rights under the Act. If you wish to seek further information on the Act, see www.privacy.org.nz.

CHANGES TO THIS POLICY

We may change this policy by uploading a revised policy onto the website. The change will apply from the date that we upload the revised policy.

This policy was last updated on May 22nd 2024.

WHAT PERSONAL INFORMATION DO WE COLLECT

When you create an account with Seamlessly.io, install our app, or use our service we may collect a variety of information, including your name, phone number, email address, contact preferences, and credit card information.

We may also collect additional information from 3rd party platforms when you have authorised this or the information is publicly available.

HOW WE USE YOUR PERSONAL INFORMATION

We will use your personal information:

  • to verify your identity
  • to provide services and products to you
  • to help us develop, deliver, and improve the services and products that we provide to you
  • to bill you and to collect money for using our service, including authorising and processing credit card transactions
  • to respond to communications from you
  • for any other purpose authorised by you or the Act.
  • to help with diagnosing, troubleshooting and supporting you to use & understand our services, along with auditing, data analysis, and research to improve Seamlessly.io products, services, and customer communications.
  • to inform you about our services and products, special offers & promotions by contacting you (e.g. via email for this purpose)

DISCLOSING YOUR PERSONAL INFORMATION

There may be times when we need to disclose your Personal Information to third parties. If we do this, we will only disclose your Personal Information to:

  • those who provide products or services to us, or products or services that support the services that we provide, such as our Business Partners, and other suppliers;
  • anyone who assists us in protecting the operation of the Seamlessly.io, and our networks and central solution systems, including the use of monitoring and detection in order to identify potential threats, such as hacking and virus dissemination and other security vulnerabilities;
  • anyone who hosts or maintains data centres, service platforms and other infrastructure and systems on behalf of us, where your Personal Information is processed and or stored, which may be in a country other than New Zealand;
  • persons to whom we may be required to pass your Personal Information by reason of legal, governmental or regulatory authority including law enforcement agencies and emergency services;
  • any person or organisation as authorised by the New Zealand Privacy Act 2020 or GDPR.

We may transfer your information in the case of a sale, merger, consolidation, liquidation, reorganisation or acquisition.

PROTECTING YOUR PERSONAL INFORMATION

We will take reasonable steps to keep your personal information safe from loss, unauthorised activity, or other misuse.

ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION

Subject to certain grounds for refusal set out in the Act, you have the right to access your readily retrievable personal information that we hold and to request a correction to your personal information, or its deletion if Seamlessly is not required to retain it by law or for legitimate business purposes. Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates.

If you want to exercise either of the above rights, email us atsupport@seamlessly.io. Your email should provide evidence of who you are and set out the details of your request (e.g. the personal information, or the correction, that you are requesting).

COOKIES

Seamlessly.io website, applications and email messages may use “cookies” and other technologies such as pixel tags. These technologies help us to:

5.1 Provide you the full functionality of our websites. These can be used to provide you with tailored information from our websites and enable you to navigate them. Without these cookies, you may not be able to access all of the functionality of our websites.

5.2 Maintain our security requirements during your use of our websites, which includes the collection of standard internet log information.

5.3. Cookies that collect details of our visitors’ behaviour patterns in order to obtain statistics of the number of visits and the popular parts of our websites. These statistics are gathered and used solely for the purposes of analysing, evaluating and improving the content of Seamlessly websites.

The length of time a cookie will stay on your browsing device depends on what type of cookie it is. Some are persistent cookies (cookies that remain on your hard drive for an extended period of time) and some are session ID cookies (cookies that expire when you close your browser).

With most internet browsers, you can accept or reject cookies by amending your web browser controls. If you reject the use of cookies, you will still be able to access our websites but some of their functions may not work as well as if cookies were enabled.

CONTACTING US

If you have any questions about this privacy policy, our privacy practices, or if you would like to request access to, or correction of, your personal information, you can contact us at support@seamlessly.io.